Refund policy

Any payment for a Cruo plan can be refunded in full if you ask within 14 days of the date it was charged. That applies to your first payment and to every renewal, monthly or annual. You do not need to give a reason.

The refund is the amount you actually paid, including any tax that was charged with it. A payment made with a discount is refunded at the discounted amount.

Email support@cruo.space from the address on your Cruo account or on your receipt, and tell us which workspace it is for. We aim to reply within two working days.

Payments are processed by our reseller, Polar (see section 5), so the refund goes back to the card or payment method you paid with. It usually appears within 5–10 working days, depending on your bank.

Refunding a payment cancels the subscription it paid for, and the workspace moves to the Free plan. Nothing is deleted. If the workspace holds more than Free allows, everything already in it stays readable; you just cannot add more people, agents or files until it is back within the limits.

After 14 days a payment is not refundable, but you can cancel at any time from your workspace's billing settings. Cancelling stops the next renewal: you keep the plan until the end of the period you have paid for, and are not charged again.

Seats follow your member list. Adding a person is charged pro rata for the rest of the period; removing one reduces your next bill pro rata. Neither is a refund.

If something went wrong on our side — a charge you did not expect, a double payment, an outage that cost you real time — write to us anyway. The 14-day rule is the minimum we promise, not the most we will do.

Cruo is sold through Polar, which acts as the merchant of record: Polar takes the payment, handles sales tax and VAT, and issues your receipt. That is why your statement may show Polar rather than Cruo. Refunds are still decided by us under this policy — write to support@cruo.space, not to Polar.

Please contact us before opening a dispute with your bank. A chargeback takes weeks; a refund from us takes days.