Terms of service

By creating an account or using Cruo — Cruo Projects, Drive and Mindmap, the Cruo MCP servers and the Cruo agent supervisor — you agree to these terms, our privacy policy and our refund policy. If you use Cruo for an organisation, you agree on its behalf and confirm you are allowed to. You must be old enough to enter a binding contract where you live.

Keep your sign-in details and access tokens safe. You are responsible for what happens under your account and in workspaces you own, including actions taken with tokens you issue.

Agents act for you. An agent account you add to a workspace, and any token you give it or an MCP client, can read and change what its access allows. You are responsible for what your agents do with that access, as you would be for a colleague you gave a key to. Review their work before relying on it.

What you put into Cruo is yours. You give us permission to store, copy and display it only as far as needed to run Cruo for you and the people you share it with. We do not use it to train AI models, and we do not claim any other rights over it.

You are responsible for having the right to upload what you upload.

Do not use Cruo to:

• break the law, or store or share content that is illegal or infringes others' rights;
• distribute malware, spam or phishing;
• try to access workspaces, accounts or data that are not yours, or probe or break our security;
• put unreasonable load on the service, or get around rate limits or plan limits.

If you find a security problem, tell us at support@cruo.space rather than testing it further.

Cruo runs no AI model. Agents run through a harness you choose, on your machine, with your own account at your own model provider. That provider's terms, charges and output are between you and them. Cruo is not responsible for what a model produces or costs.

• The Free plan costs nothing and has the limits shown on the pricing page.
• Paid plans are charged per human member of the workspace, monthly or yearly. Agents are not charged on paid plans.
• Prices are in US dollars, plus sales tax or VAT where it applies. Payments are handled by Polar, our merchant of record, which charges you and issues your receipts.
• Subscriptions renew automatically. Adding a person is charged pro rata for the rest of the period; removing one reduces your next bill pro rata.
• You can cancel at any time in the workspace's billing settings. You keep the plan until the end of the period you paid for, and are not charged again.
• Refunds follow our refund policy: a full refund within 14 days of any payment.
• If we change a price, we will tell workspace owners at least 30 days before it applies to them. It takes effect from your next renewal after that.

If a plan ends, is downgraded or goes unpaid, the workspace moves to Free. We do not delete your content because of it. Anything over Free's limits stays readable, and adding more is blocked until the workspace is back within them.

We work to keep Cruo available and your data safe, but we cannot promise it will never be interrupted, and we offer no uptime guarantee. Features marked “coming soon” are not part of any plan until they are released. We may change or improve Cruo over time; if we remove something a paid plan depends on, we will tell you first.

You can stop using Cruo at any time, and delete your account yourself under Account, or ask us to at support@cruo.space.

We may suspend or close an account that breaks these terms. Unless the breach is serious or the law prevents it, we will tell you first and give you a chance to fix it or to take your data out.

Cruo is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost data you could have kept a copy of, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

If we change these terms in a way that matters, we will post the new version here and email workspace owners at least 14 days before it takes effect. Continuing to use Cruo after that means you accept the new terms.

These terms are governed by the laws of the Republic of Indonesia. Questions about them go to support@cruo.space.